Return & Refund Policy
Thank you for shopping at IDC! If you are not 100% satisfied with your purchase, we are here to help! Here are a couple of things to help get you started:
Initiate a return, refund or exchange by contacting customer service directly toll free: 1-866-809-4411 in the U.S. between 8:00am and 5:00pm CST or Email: customerservice@idctexas.com.
Be prepared to provide your name, number, order number and reason for return.
Returns
To be eligible for a return, merchandise must be unused and postmarked within 30 days from the delivery date. We recommend that you keep your packaging for at least the first 30 days after purchase.
If a product was purchased from one of our retail partners it must be returned to that retailer in accordance with their return policy.
Items purchased from a third party vendor not idctexas.com directly, are not eligible for a return, refund or exchange.
You can return the product and get a full refund or exchange the product for another one, be it similar or of equal value.
Refunds
Our return policy allows you to send back items purchased through Westinghousesolarlights.com for a refund of the purchase price, minus the shipping and handling.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
Returns must be received in new condition; Items returned with obvious use, may be subject to refusal.
Refunds are issued to your original payment method or in the form of online credit if purchased through Westinghousesolarlights.com.
Refunds cannot be returned to alternate cards or different forms of payment.
Final Sale or clearance items cannot be returned, refunded or exchanged.
Batteries provided in product are not covered under warranty past 30 days.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Original shipping is non-refundable.
Limited Warranty conditions:
If your product has malfunctioned, please refer to our Limited Warranty to understand your rights.
We reserve the right to substitute an item of the same or equal value. Refunds will be considered with approval and if all other means to satisfy your purchase have been exhausted.
Please contact customer service directly for all product returns, refunds, or exchanges:
Call toll free:
1-866-809-4411 in the U.S. between 8:00am and 5:00pm CST
